Customer Terms &
Condition
Errors and omissions expected (E&OE)
HOBBS CARS is a Trading name of
Great Britain Transfer Ltd.
HOBBS CARS in one of the most reliable company in London
Definition
Unless otherwise specified, in these terms and conditions:
These Terms shall be incorporated in and form part of all Contracts
for the provision of the Services. Bookings can be made through our website, by
telephone, Chat, Online, and Email. The media by which you are able to make a Booking
constitute an invitation to treat and your Booking constitutes an offer to Contract for
Services.
We reserve the right to amend these Terms & condition any time.
These Terms shall be governed by and construed in accordance with
English law and the parties agree to submit to the exclusive jurisdiction of the Courts
of England.
A person who is not a party to any Contract shall not have any
rights under or in connection with it.
BOOKING
- All phone bookings are taken with great care and detailed
attention to ensure accuracy is maintained.
- We will send e-mail confirmations to all of our clients,
provided they have included a valid e-mail id with their booking. This will include
phone, Call, Chat, online, email bookings.
- Some of the bookings via call may be recorded for training
monitoring and verification purposes.
- Any Changes to any Pre-booked journey can be made by 8 hours
in advance by email or call. Any change to live pre-booked journey less than 8
hours’ notice
will be subject to availability and confirmation.
- We will not be held liable for any incorrect information
provided by customers or client.
- We may, in our absolute discretion, decline to accept any
Booking.
PRICE
- We shall be entitled to vary the Price List from time to
time.
- We shall change the quoted price if it’s quoted wrong by
website or by our staff member with 4 hours prior notice to passengers.
VEHICLE TYPE
- It is the passenger's responsibility to ensure that they
order the correct type of vehicle in order to carry the numbers of passengers and
luggage. Vehicle types can be found during bookings or you can find separate section
at website.
- We shall change the quoted price if it’s quoted wrong by
website or by our staff member with 4 hours prior notice to passengers.
PASSENGERS
- Passenger are not permitted to smoke in any Passenger Vehicle
(including using Electronic cigarettes).
- Passengers shall not play any musical instrument or broadcast
recorded music in any Passenger Vehicle except with our written permission.
- Passengers shall not consume alcohol in any Vehicle and we
and the Driver reserve the right to decline carriage to any Passen ger or require a
Passenger To alight from a Passenger Vehicle who, in our opinion, is intoxicated.
- The transportation of luggage in a Passenger Vehicle shall be
permitted at our absolute discretion. Passengers shall remain r esponsible at all
times for their luggage or bicycle and shall load and unload their own luggage or
bicycle. Subject to clause 3.2.7, we may assist the Customer with the loading and
unloading of his/her luggage or bicycle from the Vehicle, at our sole discretion.
- Passengers are required to comply with current customs laws
and regulations and we shall not be responsible for any delays caused by swear
traffic, adverse weather or any unforeseen circumstance.
- Its Passenger’s responsibility to book journey with extra 30
minutes lead time in order to make the flight on time and anticipate travelling time
by taking 30 minutes extra into consideration from pickup time.
- All Passengers are required to use seatbelts at all times.
- We will not allow unaccompanied Minors of less than 11 years
of age to travel alone in a Passenger Vehicle. In exceptional circumstances and
subject to the parent/guardian’s consent we may allow Minors over the age of 11 to
travel unaccompanied. When making a Booking for any un accompanied Minor the
Customer must inform us that an unaccompanied Minor will be travelling. We do not
accept any additional responsibility for any Minor who travels unaccompanied in a
Passenger
- We reserve the right to refuse to transport or cease to
transport any Passenger who behaves in a disorderly, inappropriate (i ncluding
excessive physical contact or display, threatening or abusive manner or who, in our
absolute discretion), we consider a nuisance or a danger to our employees, agents,
subcontractors or to fellow Passengers and may require such a Passenger to alight
from a Passenger Vehicle and the Customer may be ch arged Cancellation Fee. We are
committed to providing Services in accordance with the Equality Act 2010. We may
assist any Passenger who is not capable of boarding and alighting a Passenger
Vehicle unaided, at our sole discretion but at the Passenger’s risk.
- We may charge reasonable repair or cleaning charges plus £50
representing loss of earnings for the Driver in the event of spillages in or in the
event that any Passenger vomits in or otherwise soils, contaminates or damages a
Passenger Vehicle.
- The Customer shall be liable for any damage caused by Passengers to any Passenger
Vehicle.
- Subject to the following provisions except in respect of death or personal injury
caused by our negligence, or that of our se rvants or agents, our liability to the
Customer for loss or damage caused by the negligence of us or our servants or
agents, or otherwise which arises out of or in connection with the provision of the
Services or their use by the Customer shall be limited as follows:
- We shall use reasonable endeavors to provide a Passenger Vehicle which is in good
working order and of the type specified by the Customer (and in the event that such
a Vehicle is not available, a reasonable alternative vehicle) within any time for so
doing given by us or withi n a reasonable time.
- We reserve the right to subcontract or delegate in any manner any or all of our
obligations under any Contract to any third party or agent.
LOST PROPERTY
- We shall not be responsible for any property left by
Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle
it will be stored by us for a period of 28 days and thereafter we shall be entitled
to return, sell, destroy or otherwise dispose of such property as we, in its
absolute discretion, see fit.
- Passenger is responsible to arrange pickup for his lost
property, book a courier service or book an alternative service such as private hire
to drop the lost property at customer’s house.
LIABILITIES
- In relation to the Services, our liability shall not exceed
£100;
- The company accept no liability for the severe traffic
delays, Road closures, Extreme and poor weather conditions.
- The company accept no liability for unconfirmed transfers
without booking Reference Number.
- In the case of lost or damaged Goods, loss of flights,
trains, cruise or any other loss (including where relevant luggage of Customers
travelling in Passenger Vehicles), our liability shall not exceed £100 unless the
Customer has notified us that the Goods have a value in excess of £100 and we have
agreed in writing to be responsible for the repair or replacement of the Goods up to
a greater value and the Customer shall indemnify us against any Passenger claiming
sums in excess of such limits.
- The Customer agrees to indemnify and keep us fully
indemnified from and against any direct and indirect losses, claims, expenses,
damages or liability whatsoever incurred or suffered by us as a result of the
negligence, acts or omissions or default under the Contract by the Customer, or its
employees, agents or subcontractors or any Passengers.
- We shall not be liable to the Customer for any loss of
anticipated savings, business revenues, loss of agreements, loss of opportunity or
loss of business or profits whether categorized as direct or indirect or any
indirect, special or consequential loss (including losses arising from business
interruption, wasted management time, loss of goodwill, data and all other such loss
whether or not arising in the normal course of business).
- We shall not be liable to the Customer or be deemed to be in
breach of the Contract by reason of any delay in performing any of our obligations
under the Contract.
- We shall not be liable to the Customer or be deemed to be in
breach of the Contract by reason of any failure to perform any of our obligations
under the Contract if the delay or failure was due to any circumstances or cause
beyond our reasonable control.
- In relation to Network Bookings, we shall to the extent permitted by law, not be
liable in any way whatsoever in respect of any claim regarding the provision of the
fulfilment or for any act or omission of any Fulfilment Partner.
- We shall, in no event, have any liability in respect of any claim, howsoever
arising, that is not notified to us by the Customer, in writing, with sufficient
particularity, to identify the nature and the quantum of the claim within 72 hours
of the occurrence of the circumstances giving rise to the claim.
- The Customer acknowledges that the limitations on our liability as set out are fair
and reasonable in the circumstances and have been considered and reflected in the
level of the Charges.
- Provider cannot be held responsible for any liabilities such missing the flight for
sub-contracted transfers.
- We do not accept any responsibility for the loss of or damage to any luggage which
is transported in a Passenger Vehicle. We accept no liability for any loss or damage
caused to a bicycle under any other circumstance. The Customer acknowledges and
accepts that any luggage and/or bicycle stored in the Passenger Vehicle may move
around during the journey and accordingly the Customer (and any Passengers) should
take extra care when opening the luggage compartment of the Passenger Vehicle.
NO SHOW
- No show is defined as follows: If passenger booked with HOBBS
CARS a private hire car and failed to meet the driver on pick up time, this will
include home, Hotel and other private address or any airport, cruise port, stations.
This will include wrong date wrong time bookings.
- If a passenger books a pick up from an airport and fails to
meet the driver.
- In the arrival hall at designated “Meeting point” This means
that the driver will wait in the arrival hall up to 1 hour from the pickup time
according to flight landing time and if the passenger fails to meet Within this time
limit or make contact to inform their status at the airport Will be considered as a
no show.
- All bookings prepaid by a credit or debit card will not be
refunded in the Event of a "No show".
- If a passenger books a pick up from an airport and fails to
meet the driver.
REFUNDS
- Refunds will be issued on the Following Grounds.
- Booking prepaid with a credit card or debit card and
cancellation notified 6 hours prior to the actual pick up time.
- If the passenger missed the flight and informs us in advance
either by email, text or via phone and obtains a cancellation confirmation.
No Refund Case:
- No refunds will be issued cancellations notified less than 6
hours or if passenger books the PHV for a wrong date, wrong flight number and other
misleading information or if the passenger leaves the pickup point without informing
Provider for any reason whatsoever.
- Once passenger used the Service no refund will be consider in
any case.
BOOKING CANCELLATIONS
- Booking can be cancelled in advance by giving 6 hours’
notice.
- Any booking made on the basis of paying cash to the driver
secured with a credit card or debit card will be charged the full fare in the event
of Cancellations notified less than 6 hours.
- All pre-paid booking cancellation notified less than 6 hours
will not be refunded
ROUTE
- If any customer request to follow a route other than our
chosen route, additional Charges may be applied by provider.
- Our system chooses a route with minimum mileage and time.
- The driver will take the route to a destination by
considering the following Facts: the traffic, time, road closures, and diversions
according to live traffic.
ADDITIONAL DROP OFFS AND PICK UPS
- Additional pickups will be charged £1.20 per Mile plus £5 per diversion for house or hotel pickup and for airport pickup there will be £5 extra will be added as parking charges for each terminal.
- Additional drop offs will be charged £1.20 per mile plus £5.00 per diversion;
- Booking made online with via address or with additional stop will be verified by our booking staff and price will be rectified if it’s not charged correctly by website.
WAITING TIME CHARGES
- All pickups from the airports and cruise ports are allowed 30 minutes free waiting time from the Pickup Time/docking time. An y further waiting time will be Charged at 35p per minute. Flight delays are exempt from these charges.
- Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 30p per minute (minimum £3) will be added to the fare quoted.
ADDITIONAL PASSENGERS AND LUGGAGE
- Additional passengers and luggage may be added with the permission of HOBBS CARS control to the car ordered and extra cost will be applied if vehicle upgrade.
ANIMAL TRANSPORTATION
- Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle, and to charge the Customer the relevant cancellation fee under these Terms. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle
- We allow guided dogs in our passenger vehicle if it’s been notified by passenger while making the booking.
- Please choose the pet friendly vehicle while making booking
PAYMENTS
Payment can be made by following methods:
- To the driver Cash/Credit/Debit card (Master/Visa). Payment to driver by card will be 10% additional surcharge. (There is no surcharge paying by cash to driver).
- Prepay in advance by Credit/Debit Card online by payment link. There is no surcharge paying in advance by Credit/Debit Card.
- PayPal using online web or by link (The surcharge will be applied).
- We accept American Express Card only via PayPal.
FRAUD PREVENTION
- To protect our drivers and passenger’s safety we have implemented random installation of security cameras in our cars.
- Any online credit/debit card bookings will be subject to verification and Passengers will be asked to provide ID with the credit/debit card.
